Refund Policy

Overview

The sections below cover order changes, cancellations, turnaround times, revisions, and our acceptance guarantee. Please review them before placing an order. If you believe your order qualifies for a refund, contact us with the details and we will review it promptly.

Note: you pay the estimated total when you order. After reviewing your documents we confirm the exact price — if it differs, we refund or bill the difference, and no work begins until you approve the final quote.

Order changes

You may request changes to your order at any time before work has started — adding or removing services, updating uploaded files, or correcting details such as the target language or the spelling of names. Once a translator has begun work, changes may not be possible without restarting the translation; we will do our best to accommodate you if work is still at an early stage. Significant changes may adjust the price or turnaround time, which we will confirm with you first.

Cancellations

You may cancel your order at any time before it is complete:

• Full refund if work has not yet been assigned to a translator.
• Partial refund if work is in progress, based on the portion completed.
• No refund once the translation is complete and delivered.

Add-on services not yet performed (such as notarization or shipping) are fully refundable; add-ons already performed are non-refundable.

Turnaround times

Turnaround estimates are based on our experience with similar orders. Because every translation is completed by a human linguist, we cannot guarantee an exact hour — only our best effort to meet or beat the estimate. Turnaround begins once your quote is approved and the documents are assigned. Delays caused by unreadable files, incorrect page counts, or wrong language pairs may shift the estimate, and we will tell you promptly if that happens.

Revisions

If anything in your delivered translation needs correcting, tell us within 30 days of delivery and we will revise it free of charge, provided the source document has not changed. Most revision requests involve proper names — people, places, organizations — so please provide correct spellings when you order to avoid delays. Changes to the source document after delivery are reviewed case by case; minor edits may be billed, major ones may require a new order.

Acceptance guarantee

It remains your responsibility to confirm that a certified translation is the right document type for your filing. If you are unsure, contact us before ordering and we will advise you.

Shipping issues

Hard copies are sent via tracked carriers (such as USPS, FedEx, or DHL). Carriers are third parties: we cannot refund for carrier delays, mishandling, or lost shipments, but we will work with you to resolve the problem — including sending a replacement shipment where possible. Additional shipping fees may apply depending on the situation.