Privacy Policy

Information we collect

When you use our site — requesting a quote, placing an order, uploading documents, or contacting us — we collect:

• Contact information: your name, law firm or organization, email address, and phone number.
• Order information: service type, source and target languages, case type, page counts, selected add-ons, deadlines, and special instructions.
• Documents: the files you upload for translation, and the translations we produce.
• Device information: basic technical data collected automatically by our hosting provider (such as IP address, browser type, and pages visited) for security and site operation.

How we use your information

We use the information we collect to:

• Prepare quotes and fulfill your translation orders;
• Communicate with you about quotes, orders, delivery, and support;
• Process add-ons such as notarization and mailed hard copies;
• Maintain business records for accounting, compliance, and legal obligations;
• Protect against fraud and misuse of our services.

We do not sell your personal information, and we do not use your documents for any purpose other than fulfilling your order.

Confidentiality of your documents

Your documents are treated as strictly confidential. They are handled only by the translators assigned to your order, are never shared with third parties except as needed to fulfill your order (for example, a notary or a delivery carrier for hard copies), and are never reused for any other purpose. We are happy to sign your firm's NDA or confidentiality agreement before work begins.

Sharing your information

We share personal information only as necessary to operate our services — for example, with delivery carriers when you order shipped hard copies — or when required by law, such as to comply with a subpoena, court order, or other lawful request, or to protect our rights.

Data retention

We keep personal information and order records only as long as needed for the purposes described in this policy, unless a longer period is required by law. If you ask us to delete your information, we will review the request subject to any records we must keep for accounting, compliance, security, or legal obligations.

Your rights

You have the right to request access to, correction of, or deletion of your personal information. To exercise any of these rights, contact us using the details below — we will respond within a reasonable time.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. The current version will always be posted on this page with its effective date.